Shipping policy

Shipping destinations

We currently ship to addresses within the United States. Available delivery options and shipping charges are displayed at checkout.

Order processing and delivery estimates

Orders are processed and fulfilled by our supplier partners. Estimated delivery dates, when available, are shown during checkout. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Tracking and split shipments

When tracking information is available, it will be sent to the email address used at checkout. Products in the same order may be fulfilled by different supplier partners and may arrive in separate packages at different times. You will not be charged additional shipping solely because an order is split into multiple shipments.

Address changes

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@thefamilyhelperco.com. We cannot guarantee that an address can be changed after fulfillment has started.

Lost, damaged, or incorrect orders

If an order arrives damaged or incorrect, or appears to be lost in transit, contact support@thefamilyhelperco.com with your order number and relevant photos when applicable. We will review the issue and work with the supplier or carrier toward an appropriate resolution.